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Returns and refunds

We want you to be happy with your purchase. Here's everything you need to know about our return and refund process.

Defective Items
Defective items are eligible for a refund, replacement, or substitution at a discounted or adjusted price.
Email us within 5 days of receiving your parcel. Please include photo(s) of the defect.
All returns must include the original packaging and accessories.
Return shipping costs are the customer's responsibility.
Once we receive your return, we'll process your refund or send a replacement with a tracking number.

Refund Timeline
Refunds cannot be issued immediately once a shipping number has been provided.
If a parcel is not delivered within 60 days of the shipping number being issued, a refund will be processed for loss or theft.
In exceptional circumstances beyond our control (such as global health crises, major disruptions to postal networks, or force majeure events), the standard 60-day delivery window may be extended to 120 days before a lost-parcel refund is issued. We will communicate any such extensions clearly.

Order Cancellations
Cancellations are only accepted if your order has not shipped and your payment is still in authorization state (not yet captured).
Once payment is captured or the parcel is dispatched, cancellations cannot be processed.

Delivery Issues & Address Errors
If you are unable to collect your parcel or provided an incorrect address, we are unable to offer a refund, replacement, or re-send.
All parcels carry a "destroy if undelivered" instruction. Uncollected items due to address errors cannot be returned to us.

Where applicable, your address must include a house or building number. Missing unit numbers can prevent successful delivery, and undeliverable parcels are subject to destruction with no refund.
Please double-check your full address before placing your order — street name, house/building number, postcode, and any flat or unit number where relevant.

Your shipping phone number must be valid and accurate. Placeholder numbers (e.g. 000, 1234) will void delivery responsibility and refund eligibility.
We do not accept rejected or refused packages. Packages returned to sender will be recycled without a refund.


Tempered Glass Screen Protectors
Our screen protectors are factory-tested on real devices with precision molding. We do not sell unfinished products.
Curved-display smartphones require special care during installation. If you are not confident, we recommend using a professional installation service.
Replacements or refunds for screen protectors are only available for items damaged on arrival. Damage caused by improper installation (dirt, misalignment, adhesion failure) is not covered.

Customs, Taxes & VAT
Any customs charges, import duties, or taxes are not included in the item price and are the buyer's sole responsibility.
We do not collect VAT. Any VAT obligations are the buyer's responsibility per your local regulations.
If your parcel is held or seized by customs, cancellations and refunds are not available. Please resolve customs matters locally.